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Consulting Services

Working with Managers to Serve Customers

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Customer Success and Implementation Services

Customer Success

  • Working with Sales

  • Customer Onboarding

  • Implementation and Professional Services

  • Journey Mapping

  • Success Planning

  • Customer Succes Infrastructure, Operations, and Processes

  • Customer Success and Retention

  • Developing Customer Advocates

  • Transitioning to Services

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Implementation Services and Professional Services

How to setup, scale, improve quality, and increase customer satisfaction.

  • Professional Services Automation (PSA) Implementation and Optimization

  • Delivering Quality Services

  • Being an Effective Client Advisor

  • Creating Customer Adocates

  • Service Delivery and Infrastructure

  • Reporting and Metrics

  • Creating Partnerships

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Program Management Office

Establishing and Running a Successful Program Management Office

  • Defining the Methodology

  • Program Management Tools and Deliverables

  • Systems and Process Infrastructure

  • Conducting Project ROI Analysis

  • Governance that Makes Sense

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Project Remediation and Prevention

Proven Methodology for Rescuing the Problem Project

  • Project Recovery and Advisory Services

  • Project Risk Assessment and Audits

  • Preventing Projects from Going Sideways

  • Conducting After Action Reviews 

Consulting Services: Services
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